Shipping Policy

Thank you for shopping with Dall Italia. We are committed to processing and shipping your order with care, accuracy, and attention to product quality.

Shipping Eligibility

Dall Italia currently ships exclusively within the continental United States.

At this time, we do not ship to:

• Alaska

• Hawaii

• Puerto Rico

• U.S. territories

• APO/FPO/DPO addresses

• International addresses

• Freight forwarders or package forwarding services, unless approved by Dall Italia in writing

Orders requiring shipment outside of our eligible shipping areas may be canceled and refunded.

Shipping Rates and Free Shipping

Dall Italia may offer free shipping on eligible orders over $50. If available, this promotion will apply automatically at checkout for qualifying orders.

Please note:

• Free shipping eligibility is calculated after discounts, promotions, or credits are applied, unless otherwise stated.

• Free shipping cannot be combined with certain professional discounts, Beauty Professional pricing, wholesale pricing, event offers, bundles, VIP offers, or other special promotions.

• Orders that do not qualify for free shipping will have shipping and handling fees calculated at checkout based on shipping location, order weight, package size, carrier rates, and available shipping methods.

Dall Italia reserves the right to modify, suspend, or discontinue free shipping offers at any time.

Beauty Professionals and Discounted Orders

Beauty Professionals, including members of our Beauty A List or any professional pricing program, may receive exclusive product discounts or special pricing.

Because professional and discounted pricing may already include preferred rates, orders placed using professional discounts, wholesale pricing, promotional codes, or special offers may be subject to applicable shipping and handling fees, even if the order value exceeds the standard free shipping threshold.

Processing Times

Orders are typically processed within 1–2 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and holidays.

Processing times may be extended during product launches, promotional periods, holidays, inventory delays, weather events, carrier disruptions, or other circumstances outside of our control.

Once your order ships, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Most orders are delivered within 3–7 business days after they have been processed and shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery timing may vary based on the carrier, destination, weather, holidays, seasonal volume, carrier delays, or other unforeseen circumstances.

Shipping Delays and Product Availability

We make reasonable efforts to ship orders within the timeframes stated in this policy or communicated at checkout.

If an item becomes unavailable, delayed, or cannot be shipped within the expected timeframe, Dall Italia may contact you regarding the delay, offer an alternative option, provide a partial shipment, issue a store credit where appropriate, or refund the unavailable item.

Dall Italia reserves the right to cancel and refund any order we are unable to fulfill.

Order Tracking

Once your order ships, you will receive tracking information by email.

It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the package when delivery is attempted.

If you do not receive tracking information or believe there is an issue with your shipment, please contact us at ciao@dallitalia.live.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Dall Italia is not responsible for orders delayed, returned, lost, or misdelivered due to incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or failure to pick up the package from the carrier, the customer may be responsible for additional shipping fees to resend the order.

Refunds for returned shipments, if approved, may exclude original shipping fees, return shipping fees, carrier fees, and handling costs.

Failed Delivery Attempts and Unclaimed Packages

If a carrier attempts delivery and is unable to complete it, the customer is responsible for following the carrier’s instructions to schedule redelivery, pick up the package, or resolve the delivery issue.

Dall Italia is not responsible for packages that are delayed, returned, or marked undeliverable because the customer did not respond to carrier notices, retrieve the package, or provide required delivery information.

If a package is returned to Dall Italia as unclaimed, refused, or undeliverable, we may contact you to arrange reshipment. Additional shipping fees may apply.

Lost, Stolen, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, Dall Italia relies on the carrier to complete delivery.

If tracking shows that a package was delivered, but you did not receive it, please check with household members, neighbors, building management, front desk staff, mailrooms, parcel lockers, or the carrier directly.

Dall Italia is not responsible for packages that are lost, stolen, misplaced, or misdelivered after the carrier marks the shipment as delivered.

However, we want to help where possible. Please contact us at ciao@dallitalia.live, and we can assist you with next steps, which may include filing a carrier claim or reviewing available options.

Damaged Packages

Please inspect your order as soon as it arrives.

If your package or product arrives damaged, defective, leaking, or incorrect, contact us immediately at ciao@dallitalia.live with:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

• A brief description of the issue

We will review the issue and work with you toward an appropriate resolution.

Split Shipments

Some orders may ship in multiple packages or from different fulfillment locations. If your order is split into multiple shipments, you may receive more than one tracking number.

There is no additional shipping charge for split shipments unless otherwise stated at checkout or agreed to by the customer.

Order Changes and Cancellations

Once an order has been processed, packed, or shipped, we may be unable to modify or cancel it.

If you need to update a shipping address or request a cancellation, please contact us immediately at ciao@dallitalia.live. We will do our best to assist, but changes are not guaranteed once fulfillment has begun.

Carrier Responsibility

Dall Italia may use USPS, UPS, FedEx, or other shipping carriers. Carrier selection may vary based on order size, destination, service availability, and shipping method selected at checkout.

Dall Italia is not responsible for delays caused by carriers, weather, holidays, natural disasters, labor disruptions, incorrect routing, address issues, customs or regulatory issues, or other events beyond our control.

International Shipping

Dall Italia does not currently offer international shipping.

We do not accept orders that require international shipment, international freight forwarding, or delivery to addresses outside of our eligible U.S. shipping areas.

Contact Us

If you have questions about your order or need assistance with shipping, please contact us at:

ciao@dallitalia.live

Please include your order number and the email address used at checkout so we can assist you as quickly as possible.

Dall Italia, LLC reserves the right to modify this Shipping Policy at any time.

Latest Revision: 12/16/2025