Refund policy
Returns
If you are not satisfied with your purchase from dallitalia.live, you may request a return within 60 days of the purchase date.
To initiate a return for U.S.-based orders:
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Locate the returns link in your shipping confirmation email, or visit your orders page in your account.
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Confirm your return request and print the prepaid shipping label provided.
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If you do not have a printer, you may present your digital return code at an eligible USPS location, where they can print the label for you.
We require that the product container contains at least half of the product for the item to be accepted under our return policy.
Returns must be shipped to the following address:
Attn: DALL ITALIA Returns
2901 W. Bluegrass Blvd.
Suite 200-509
Lehi, UT 84048
Please note: We do not accept orders or returns from addresses outside of the United States.
Processing & Refund Timelines
Returns are processed within 10–14 business days of receipt.
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
For U.S. returns, a return fee will be deducted from your refund. The return fee will be either $5.00 per product returned or 10% of the total order amount before any discounts are applied, whichever amount is greater.
If more than 15 business days have passed since your refund was approved, please contact us at ciao@dallitalia.live.
Discounted Orders, Promotional Offers & Final Sale Items
At Dall Italia, we take great pride in the quality and integrity of every product we ship. We do not resell products that have been used, opened, handled by another customer, or returned with a broken seal. This helps ensure that every customer receives products that meet our standards for cleanliness, safety, and quality.
Because discounted and promotional purchases may include special pricing, bundled value, limited inventory, or exclusive offers, Dall Italia, LLC reserves the right to approve or deny return requests for items purchased using promotional discounts, special offers, or limited-time codes, including but not limited to WELCOME10, KIT15, bundle offers, launch offers, event promotions, or similar discounts.
Items marked or communicated as final sale are not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.
All return requests for discounted, promotional, bundled, or final sale items will be reviewed on a case-by-case basis to protect both the customer experience and the integrity of our products.
Purchases Made Outside dallitalia.live
If your purchase was made outside of dallitalia.live, please contact the retailer directly.
We cannot guarantee the authenticity, condition, or proper handling of products purchased through unauthorized retailers, distributors, marketplaces, or third-party sellers.
For assistance, email us at ciao@dallitalia.live.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.
Non-Returnable Items
We cannot accept returns for:
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Perishable goods, such as food, flowers, or plants
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Custom or personalized items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Final sale items
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Gift cards
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Philip Martin’s in Amber line products, unless approved by Dall Italia, LLC
Philip Martin’s in Amber Line
The Philip Martin’s in Amber line is part of our ultra-luxury collection and is handled with the highest level of care, inspection, and quality control.
Because of the premium nature of this line, Philip Martin’s in Amber products are not generally eligible for return once shipped. We want every customer who purchases from this collection to feel fully confident that their product has never been used, opened, handled, or touched by another customer.
All Philip Martin’s in Amber products are carefully inspected when received into our inventory and again before being shipped to the customer. For this reason, Dall Italia, LLC reserves the right to approve or deny any return request involving Philip Martin’s in Amber products.
If you have questions about a specific Philip Martin’s in Amber item, please contact us before initiating a return.
Exchanges
To exchange an item, please return the original item and place a new order. This ensures the fastest way to receive your desired product.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process and post the refund.
Dall Italia, LLC reserves the right to modify this policy at any time.
Latest Revision: 12/16/2025
